Technical Support Specialist

🕒 May 28

🎰 Nevada – Remote

🎰 Nevada – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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GEOTAB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🚗 Transport

📡 Telecommunications

🏢 Enterprise

Transport • Telecommunications • Enterprise

GEOTAB is a world-renowned provider of commercial telematics, focusing on connecting vehicles to the internet and providing web-based analytics to help organizations manage their fleets. Their platform offers insights into productivity, fleet optimization, sustainability, safety, expandability, and compliance. They cater to various industries, including commercial transportation, logistics, state and local government, and many others, by providing advanced analytics, video-based safety, asset tracking solutions, and telematics devices that collect and analyze vehicle data. GEOTAB's commitment to sustainability is evident in their efforts to reduce CO2 emissions and support fleet electrification.

📋 Description

• Troubleshooting and resolving technical issues • Providing comprehensive support for both Geotab and partner products • Ensuring customer satisfaction through effective problem diagnosis and solution delivery • Handling support cases from initial contact through resolution • Maintaining detailed documentation • Contributing to 24/7 support operations • Working closely with customers, partners, and internal technical teams to escalate complex issues

🎯 Requirements

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued • 1-3 years of experience in a customer service or technical support capacity • 1-3 years of experience troubleshooting technical hardware and/or software issues • Expert-level Excel skills including creation of pivot tables and reports • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued • Working knowledge of data warehouses such as Google BigQuery highly valued • Technical competence using Google Suite for business (Sheets, Docs, Slides) • Comfort speaking with customers by telephone, email, and chat • Strong analytical and problem-solving skills with excellent verbal and written communication • Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization • Highly organized with the ability to manage multiple tasks and projects simultaneously • Must stay current with technology and have the flexibility to adapt to growing market demands • Experience working within a technical or engineering organization is an asset • Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

🏖️ Benefits

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program