Client Success Associate, Bilingual – French/English

🔥 29 minutes ago

🇨🇦 Canada – Remote

💵 $68k - $79k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Maple (getmaple.ca)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 Series B on 2020-09

Consulting • Marketing • Healthcare

Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.

📋 Description

• Own the day-to-day success of a portfolio of channel partners • Act as the primary day-to-day contact for channel partners • Support program launches end to end, coordinating technical and administrative steps • Lead business reviews and everyday communications in French and English for national and Quebec-based partners • Coordinate renewals, including timelines, renewal materials, pricing, contracts, and eligibility details • Manage partnership mechanics including eligibility, billing cycles, and Salesforce accuracy • Partner with Operations, Support, and Product to resolve issues before escalation • Track partner performance using data, flag risks, and ensure accurate, timely reporting • Identify workflow gaps and improve Channel Partnerships playbooks • Build understanding of Maple's channel programs, tools, and workflows • Manage the assigned portfolio end to end and contribute to partner expansions

🎯 Requirements

• 3+ years of experience in a client-facing, client success, account management, or operations role, ideally in a B2B, SaaS, or service-based environment • Full bilingual fluency in French and English, including leading meetings, managing written communication, and building relationships in both languages • Strong ownership and ability to manage multiple priorities • Clear, professional communication • Ability to balance relationships and operations, including billing, eligibility, and reporting workflows • Proactive problem-solving approach • Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments • Comfort working with data and systems, including CRMs and reporting tools • Collaborative mindset and ability to work cross-functionally • Motivation from purpose and genuine care for healthcare-access partners • Employment offer subject to criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements

🏖️ Benefits

• 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one • Medical, dental and life insurance • Health spending account • Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings • 10 dedicated health days • Ability to work internationally in eligible countries for up to five days per year • Group retirement savings plan • 3 weeks vacation • Maple covers associated costs for occasional travel within Canada to meet partners on-site