Skimmer
11 - 50 employees
☁️ SaaS
🤝 B2B
⚡ Productivity
SaaS • B2B • Productivity
Skimmer is a prominent pool service management software platform that aims to streamline operations for pool service businesses. It offers an all-in-one solution that allows service providers to get organized, grow their business, and manage reputation through features like technician scheduling, customer data organization, and automated billing. Skimmer's user-friendly apps provide real-time visibility and efficiency improvements, helping technicians reduce paperwork and drive time, while also enhancing customer communication. Trusted by over 30,000 pool pros in North America, it features robust support and resources for businesses at any stage of growth, from just getting started to owning the market.
Customer Support Representative
Job not on LinkedIn
🕒 July 10
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Skimmer
11 - 50 employees
☁️ SaaS
🤝 B2B
⚡ Productivity
SaaS • B2B • Productivity
Skimmer is a prominent pool service management software platform that aims to streamline operations for pool service businesses. It offers an all-in-one solution that allows service providers to get organized, grow their business, and manage reputation through features like technician scheduling, customer data organization, and automated billing. Skimmer's user-friendly apps provide real-time visibility and efficiency improvements, helping technicians reduce paperwork and drive time, while also enhancing customer communication. Trusted by over 30,000 pool pros in North America, it features robust support and resources for businesses at any stage of growth, from just getting started to owning the market.
📋 Description
• Deliver friendly, knowledgeable phone, email, and chat support to our customers • Guide customers through product features, troubleshooting, and best practices • Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues • Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!) • Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
🎯 Requirements
• A knack for clear, confident, and friendly communication • Experience in customer support, technical support, or billing support • Strong multitasking and prioritization skills — you stay calm under pressure • Tech-savviness — you pick up new tools quickly and love helping others do the same • Availability to work Monday–Friday, 9:30am - 6:00PM CDT
🏖️ Benefits
• Competitive base pay + bonus potential • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) • Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. • Immediate access to 401(k) with company match • Flexible PTO (MINIMUM of 10 days required every year) • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner • Remote work friendly • Comprehensive learning and development budget • A manager dedicated to your development
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