WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
Bilingual Benefits Customer Service Representative – Spanish or French
🕒 July 10
🗣️🇪🇸 Spanish Required
🗣️🇫🇷 French Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
📋 Description
• Help Spanish or French and English client members through the enrollment process • Assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Build rapport and respond to customers in a compassionate manner • Customize customer service approach to meet all types of member communication styles and personalities • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes in English
🎯 Requirements
• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Experience working in a call center environment
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program
Apply Now
