Customer Service Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $119.6k - $199.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Serve as the single point of contact for assigned customers throughout the full outage lifecycle • Build trust and long-term customer relationships through consistent, credible communication • Engage in technical discussions with customers during ITO (Inquiry to Order) processes • Identify customer needs and develop solutions aligned with business priorities • Develop customer-specific scopes of work tailored to equipment type and service requirements • Build man-loaded project schedules based on defined scopes • Develop job cost estimates based on scheduling and resource planning • Lead end-to-end outage planning, including contingencies for scope variations and field surprises • Collaborate with Local Customer Team members across functions to ensure seamless project execution • Apply understanding of EHS and quality risks for each scope of work • Participate in Daily Management meetings and team forums • Share best practices and drive process improvements • Contribute to team culture through peer collaboration, knowledge sharing, and feedback

🎯 Requirements

• Foundational technical knowledge is a non-negotiable prerequisite • Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager strongly preferred • Working knowledge of Steam Power equipment, systems, and outage work scopes • Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects • Ability to develop scopes of work, man-loaded schedules, and job cost estimates • Strong understanding of EHS standards and quality requirements in field service environments • Experience operating within the Fossil, Industrial, or Nuclear Steam Power segments preferred • Familiarity with the Outage End-to-End (OE2E) process preferred • Exposure to GE Vernova's SQDC mindset and Vernova Way behaviors preferred • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Competitive compensation • Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development • Relocation assistance not provided