Delivery Manager

🕒 July 24

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products. • Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. • Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed. • Proactively developing campaigns to re-engage customers and/or increase customer KPI’s. • Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines. • Create, develop, and use presentation materials for onsite or WebEx meetings with customers. • Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. • Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process. • Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met. • Actively identifying development opportunities of new system enhancements to benefit department offerings. • Travel may be required (approximately 20%). • Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

🎯 Requirements

• Bachelor’s Degree or a minimum of 2 years of relatable healthcare or account management experience • Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint • Strong organizational and project management skills • Experience with project management, customer success, training and/or customer service • Experience working in a team-oriented environment as a lead resource

🏖️ Benefits

• health, vision, and dental insurance • accident and life insurance • 401k matching • paid-time off • education reimbursement