Lead Site Reliability Engineer

🕒 April 17

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💊 Pharmaceuticals

🤝 B2B

💰 $40M Private Equity Round - GiftHealth on 2023-04

SaaS • Pharmaceuticals • B2B

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Designs, builds, and maintains reliable, scalable software systems supporting Ruby on Rails applications • Embeds reliability, performance, and operational best practices into application code and development workflows • Owns DevOps practices including CI/CD reliability, deployment strategies, and release safety • Leads incident response, debugging, and root cause analysis across application and platform layers • Implements and evolves observability (logging, metrics, tracing) within application and service code • Partners with engineering teams on architecture, capacity planning, and technical standards

🎯 Requirements

• Bachelor’s degree in computer science, engineering, or related field OR equivalent professional experience in software engineering, SRE, or DevOps roles (Required) • Cloud platform certifications (AWS, GCP, Azure) (Preferred) • SRE or DevOps-focused certifications (Preferred) • 5+ years of experience in software engineering, SRE, or DevOps roles (Required) • Hands-on experience building and operating Ruby on Rails applications in production (Required) • Experience in owning production incidents and application-level reliability (Required) • Experience in high-growth or scaling engineering organizations (Preferred) • Experience working in regulated or customer-impact–sensitive environments (Preferred) • Knowledge of Ruby on Rails application architecture and production operations; software reliability engineering principles (SLOs, SLIs, error budgets); and modern DevOps and CI/CD practices (Required) • Knowledge of security and compliance considerations in production systems (Preferred) • Strong software engineering skills (Ruby and/or comparable backend languages) (Required) • Debugging and performance optimization of production applications skills (Required) • CI/CD pipelines, deployment automation, and release tooling skills (Required) • Monitoring and observability tooling (Datadog, New Relic, Prometheus, etc.) skills (Required) • Infrastructure as Code (Terraform or similar) skills (Preferred) • Containerization and orchestration (Docker) skills (Preferred) • Ability to write production-quality code that improves system reliability (Required) • Ability to collaborate with product and engineering teams to influence design decisions (Required) • Ability to troubleshoot complex, cross-system failures (Required) • Ability to mentor engineers on operational ownership and reliability practices (Preferred) • Ability to balance speed of delivery with long-term system health (Preferred)