Gigmo Solutions
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
Technical Support Engineer – Autodesk, CAD/Revit
Job not on LinkedIn
November 14
Gigmo Solutions
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
📋 Description
• Respond to customer support requests via multiple channels (calls, chats, cases, or emails) following documented processes. • Troubleshoot and resolve customer-reported product issues efficiently, escalating when required. • Manage and prioritize an active backlog of cases while maintaining service level agreements (SLAs). • Participate in beta programs, testing, and feedback sessions with product development teams. • Collaborate with internal teams (Client Services, Renewals Hub, Sales, and Product teams) to ensure timely and effective issue resolution. • Research and document solutions using internal knowledge bases; contribute to Knowledge-Centered Support (KCS) content. • Monitor team and individual performance metrics, ensuring adherence to Autodesk standards. • Identify opportunities for process improvement and contribute to organizational initiatives and projects. • Communicate updates proactively to customers and stakeholders throughout case resolution.
🎯 Requirements
• Education: Bachelor’s degree or diploma in Engineering, Design, Architecture, Computer Science, or a related field (or equivalent industry experience). • Experience: • - 5–7 years of total industry experience, with at least 3 years in technical/customer support. • - Hands-on expertise in AutoCAD (AutoCAD LT, Architecture, Electrical, Map 3D, Plant 3D, MEP) and/or Revit, Navisworks, BIM360 / Autodesk Construction Cloud. • Technical Skills: • - Strong troubleshooting, analytical, and problem-solving abilities. • - Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and cloud/SaaS platforms. • - Understanding of construction and BIM workflows. • Soft Skills: • - Excellent verbal and written communication skills. • - Strong collaboration, teamwork, and stakeholder management abilities. • - Ability to multitask and prioritize multiple projects in a dynamic environment. • - Customer-focused mindset with a proactive approach to problem-solving. • - Flexibility to work in different time zones, if required. • Preferred Qualifications: • - Autodesk Certified Professional (ACP) certification or equivalent product certifications. • - Prior experience supporting Autodesk software products in a customer-facing or consulting capacity. • - Exposure to related technologies like Salesforce, ServiceNow, or BIM workflows.
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