Senior Customer Success Operations Manager

🕒 June 25

🇺🇸 United States – Remote

💵 $104.8k - $176.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 31%

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📋 Description

• Own core operational cadences supporting the Customer Success organization, including pipeline and renewal reviews, customer health reporting, and book of business management • Translate ambiguous business questions from CS leadership into clear problem statements and drive resolution through process, reporting, or systems changes • Partner with Revenue Technology and Revenue Analytics to evolve systems, data, and reporting used by CSMs • Build cross-functional alignment with Sales, Finance, and Revenue Strategy & Operations teams to operationalize go-to-market changes affecting Customer Success • Identify process friction and lead improvement efforts from diagnosis through rollout and adoption • Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting • Contribute to broader Revenue Operations initiatives requiring the Customer Success perspective • Report to the Senior Manager of Sales & CX Operations

🎯 Requirements

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role • Strong critical thinking and structured problem solving • Ability to break down ambiguous problems into clear workstreams and move them forward • Bias toward execution and ability to follow through to outcomes • Systems thinking and ability to design solutions across go-to-market processes • Strong cross-functional collaboration skills and ability to influence without direct authority • Curiosity and aptitude to pick up new domains, tools, and concepts quickly • Comfort operating in a scaling environment where not everything is defined • All team members are expected to incorporate AI into their daily workflows

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support

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