Resident Solutions Architect

🕒 July 23

🇺🇸 United States – Remote

💵 $170k - $240k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Serve as the primary strategic technical advisor and point of contact for assigned customers • Own the technical account strategy for assigned customers • Develop and maintain strategic technical roadmaps • Lead technical decision-making and architecture review workshops • Guide customers through architecture and implementation choices • Define evals, governance, observability for advanced customer workflows • Design and deliver strategic technical builds • Provide technical enablement to customer admins, developers, and stakeholders • Align technical plans with Customer Success and Account teams • Translate customer friction into engineering-ready product feedback • Support customer governance and security motions • Own cross-account technical programs and reusable blueprints • Contribute to the Glean customer technical community • Shape the SA organization through mentorship and advanced enablement programs

🎯 Requirements

• 7+ years of relevant technical consulting, solutions architecture, or customer-facing engineering experience • Bachelor's degree in Computer Science or equivalent • Software development experience in at least two of the following: Python, Java, Go • Strong experience with APIs, SDKs, custom data integrations, and enterprise application architecture • Strong AI fluency that goes beyond basic prompting • Strong technical debugging skills • Hands-on experience with cloud technologies in at least one: GCP, AWS, or Azure • Security and audit fluency • Experience defining production-readiness requirements for AI-powered workflows • Experience moving AI use cases from prototypes to production-quality systems • Strong executive communication, technical account management skills • Experience supporting architecture-heavy customers.

🏖️ Benefits

• Comprehensive benefits package including competitive compensation • Medical, Vision, and Dental coverage • Generous time-off policy • Opportunity to contribute to 401k plan • Home office improvement stipend • Annual education and wellness stipends • Regular company events • Daily healthy lunches