Solutions Architect

November 11

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Glia

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AI • B2B • Fintech

Glia is an AI-driven customer interaction platform designed to enhance and automate contact center operations. It provides solutions that unify voice and digital interactions, enabling organizations to offer seamless and efficient customer service. By leveraging advanced AI technology, Glia helps businesses reduce wait times, improve customer satisfaction, and optimize agent workflows across various industries, including banking, insurance, and healthcare.

201 - 500 employees

Founded 2012

🤝 B2B

💳 Fintech

📋 Description

• Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges. • Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives. • Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders. • Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards. • Educate and mentor remote teams, ensuring adherence to solution designs and best practices. • Communicate complex technical concepts effectively to both technical and non-technical stakeholders.

🎯 Requirements

• 5+ years of client-facing development experience • Proficiency in front-end technologies (HTML, CSS, Javascript) • Proficiency in back-end languages such as Node.js, Python and/or Ruby • Experience with cloud platforms (AWS, Azure, GCP) • Demonstrated ability to work collaboratively with engineering teams during agile development cycles

🏖️ Benefits

• Equal-opportunity employer • Great Place to Work certified