Technical Support Specialist – LED Lighting Controls, DMX/Pixel

Job not on LinkedIn

🔥 9 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green LED Lighting Solutions (GLLS)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🏗️ Construction

💼 Consulting

🏭 Manufacturing

Construction • Consulting • Manufacturing

Green LED Lighting Solutions (GLLS) is a company that specializes in providing customized LED lighting solutions, offering an array of products such as linear flex products, LED signage, and specialty lighting accessories. For over 20 years, GLLS has been transforming lighting concepts into reality, serving diverse projects around the globe including architecture accents, restaurant lighting, and creative custom builds. GLLS provides a comprehensive service that includes consultations, design renderings, custom CAD drawings, technical support, and installation guidance. They pride themselves on high-quality product fulfillment and exceptional customer service, positioning themselves as a go-to partner for specialized LED lighting needs.

📋 Description

• Take technical support calls and emails from electricians and installers during the support window • Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues • Document fixes in knowledge-base articles, checklists, and short videos • Produce wiring diagrams and fixture layouts in AutoCAD from the design lead's markups • Build costed bills of materials for wiring diagrams and fixture layouts • Own the support line and contribute fixes to the company's playbook

🎯 Requirements

• 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics • Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power, including voltage drop, power injection, and PSU sizing • AutoCAD proficiency sufficient to turn a markup into a clean electrical schematic • Clear, confident phone manner • Availability for a live phone screen • Daily use of AI tools in your work • Full availability 9:00 AM to 6:00 PM Eastern, Monday to Friday • Legally able to work in the US or Canada • Nice to have: hands-on experience with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix • Nice to have: experience with RMA or warranty processes • Nice to have: Elfsquad, Business Central or a similar CPQ/ERP • Nice to have: electrical or electronics technology diploma • Cover letter must begin with the word PIXEL • Application must include a link to a 2-minute video explaining voltage drop on a 12V LED run to an electrician unfamiliar with the term • Application must include one wiring diagram or schematic drawn by the applicant

🏖️ Benefits

• Full-time remote work • Fixed daytime schedule, 9:00 AM to 6:00 PM Eastern, Monday to Friday • No on-call requirement • Direct work with the design lead on architectural, signage, and entertainment lighting projects across North America • Small team with no management layers • Ownership of the support line • Fixes become part of the company's playbook