Client Support Representative

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🕒 6 days ago

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Global TekMed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

👥 B2C

🏥 Healthcare

Consulting • B2C • Healthcare

Global TekMed Holdings is a conglomerate that provides career opportunities across multiple fields (Sales, Marketing, IT, Medical, Accounting) and focuses on helping military veterans transition to civilian careers. The company connects veterans with knowledgeable case managers who provide guidance through VA claims to help achieve accurate VA disability ratings. Global TekMed emphasizes training, leadership development, a diverse and inclusive workplace, and operates from locations including Austin, TX; Chula Vista, CA; and Las Cruces, NM.

📋 Description

• Answer and respond to inbound and outbound customer service calls and emails. • Conduct file audits to ensure accuracy and completeness of the records/documents. • Download/upload documents to the CRM platform. • Respond quickly and efficiently to third-party contractors. • Review and Organize Medical Records • Other administrative duties as assigned.

🎯 Requirements

• 1+ year(s) of experience in customer service, administrative support, or related field • Excellent communication and organizational skills • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) • Knowledge of CRM software is a plus. • Ability to multitask and manage multiple priorities in a fast-paced environment. • Detail-oriented and proofreading skills. • Excellent phone etiquette • Able to work independently and meet deadlines. • Ability to sit at a computer for prolonged periods of time. • Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods. • Must be adaptable and willing to take constructive criticism.

🏖️ Benefits

• 401(k) Plan • Medical Insurance • Paid Holidays • Paid Time off