Senior Client Success Manager

🕒 May 21

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.

📋 Description

• Responsible for the ongoing development, while creating a growth and retention strategy by building out new and existing relationships with strategic clients • Identifying client’s business direction and aligning TouchNet solutions for client success • Builds effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers • Conduct regular outbound client calls/meetings • Conduct meetings to learn and understand client’s business processes and future direction as it relates to campus commerce • Develop a strong functional level understanding of the TouchNet product suite • Exhibit strong persuasive ability to invest in TouchNet • Build and present business/account reviews to audiences of 2-15 attendees • Exhibit a long-term perspective of product and business process alignment • Act as a resource to team members • Train junior level CSMs on effective ways to build relationships and conduct conversations in a manner of growing TouchNet investment • Solicit ongoing customer feedback, ensuring customer satisfaction and building customer loyalty • Organize cross-team efforts between Product, Sales, Support, Service and Implementation • Be a resource for sharing best practices to customers; build a strong network of subject matter experts within the territory • Travel to client sites and trade shows

🎯 Requirements

• Bachelor Degree is preferred • 5+ years experience in technical account management • 5+ years experience with Touchnet products • High-level functional knowledge of TouchNet products • Experience managing a strategic account portfolio with proven client retention success rates • Prior experience in a client facing role, both internal and external, with all levels of stakeholders • Customer relationship management, account management or sales experience with a technology-based company, preferred • Payment processing industry experience helpful • Comfortable calling into accounts at all levels, discussing business needs and suggesting new and innovative solutions to drive customer value from product • Adept at salvaging at-risk clients and re-selling the TouchNet value proposition • Strong attention to detail, required • Excellent written and interpersonal communication skills, required • Support and implementation of software/hardware in an enterprise level environment, required • Experience in higher education, preferred

🏖️ Benefits

• medical, dental and vision care • EAP programs • paid time off • recognition programs • retirement and investment options • charitable gift matching programs • worldwide days of service