Bilingual Customer Service Representative

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Provide superior customer service and handle customer inquiries and issues promptly and professionally using multiple systems. • Focus on first-contact resolution and high customer satisfaction while maintaining operational standards. • Act as first-tier support for all customer inquiries on behalf of Globe Life Inc. • Effectively communicate and resolve customer issues. • Assist with department and company initiatives as needed. • Assist with daily call volume, prioritizing service level. • Provide accurate resolutions to inquiries through phone, email, and written correspondence. • Meet Quality Assurance requirements and other key performance metrics. • Professionally handle and resolve escalated issues. • Work a Monday through Friday schedule with no weekend shifts. • Perform all other duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • 1 year of customer service experience in a similar role. • Fluency in Spanish and English, speaking, reading, and writing. • Excellent verbal, written, and listening communication skills. • Ability to ask probing questions, understand concerns, and overcome objections. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge. • Ability to learn new computer systems. • Knowledge of customer service principles and practices. • Team-oriented mindset with commitment to achieving team and organizational goals. • Ability to listen, understand client needs, and exceed service and quality expectations. • Professional, friendly attitude with the ability to quickly build rapport with customers. • Detail-oriented with flexibility in schedule. • Willingness to work shift work and overtime. • Ability to sit 90% of the workday with heavy computer and phone usage. • Reliable and predictable attendance of the assigned shift. • Ability to work full time and/or part time based on position specifications.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans. • Robust life insurance benefits. • Retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off. • Parental leave. • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for mental health, stress management, and work-life balance. • Continued education reimbursement eligibility. • Company-paid FLMI and ICA courses. • Discounted Texas Rangers tickets.