Technical Account Manager

🕒 September 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Glow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Artificial Intelligence

Glow is an endpoint security company that uses artificial intelligence to discover, understand, and control software running on endpoints. Its platform continuously inventories devices and software (asset intelligence), applies adaptable policies, and deploys autonomous remediation and prevention agents to reduce risk and prevent incidents. Glow emphasizes safe adoption of AI across enterprises by identifying and governing shadow AI and agentic tools, and positions itself as “The Endpoint AI Company.

📋 Description

• Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through • Serve as the primary technical point of contact for customers throughout the post-sales lifecycle • Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment • Run regular customer meetings to review progress, findings, open items, technical questions, and next steps • Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices • Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success • Develop deep product and technical expertise, troubleshoot independently, and drive practical solutions for customer needs • Partner with customers to define, track, and evolve success criteria based on their goals and use cases • Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities • Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed

🎯 Requirements

• Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar • Strong preference for experience in cybersecurity companies or with highly technical products • Native-level English • Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams • Experience leading technical onboarding, implementation, and adoption processes for enterprise customers • Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior • Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes • Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight • Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination • Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through • Familiarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms is a bonus • Experience supporting both post-sales customer success and technical pre-sales motions is a bonus • Prior experience helping build post-sales processes, customer playbooks, and repeatable operating models is a bonus

🏖️ Benefits

• Inclusive workplace commitment • Equal opportunity employment • Workplace free from discrimination and harassment

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