Client Support Specialist

🔥 22 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Civix

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Civix is a company specializing in technology solutions and services tailored for the public sector. They provide software platforms and expertise to help government organizations manage various functions, including election administration, community planning, grants management, and ethics administration. Civix's tools are designed to enhance transparency, improve efficiency, and support local and state government initiatives, ensuring that public sector organizations can deliver on their missions effectively.

📋 Description

• Establish and foster client relationships, gain client trust and represent Civix’s core values • Resolve client inquiries and issues in a timely manner; communicate resolution through email and phone • Document and record client interactions in designated client management systems • Manage open calls by identifying and prioritizing issues according to published policies • Evaluate technical issues and escalate to senior team members or department members when needed • Collaborate with other teams, departments and divisions on software application issues • Understand and provide guidance on clients’ process and business requirements • Complete minor business analysis on client update requests • Communicate business requirements and client requests to the development team • Work with software developers to troubleshoot and debug programs • QA/test software updates and revisions • Create end user documentation • Train users on system functionality • Travel to client sites to conduct software training

🎯 Requirements

• Minimum 5 years of experience in providing software support and/or training to end users • Excellent interpersonal and communication skills • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment • Strong analytical and problem solving skills • Ability to work independently and in a team environment • Demonstrated ability to maintain a positive, professional attitude • Exceptional written, verbal, and phone skills • Can-do attitude with a service-oriented approach • Is a Canadian or U.S. citizen • Ability to travel to the United States • Diploma or bachelor’s degree (Technical or Business Process) from a college or University in North America • Must work from 9:30am to 6:00pm (EST)