Senior Manager, Account Management

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7 hours ago

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GoGlobal

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HR Tech • Enterprise • Compliance

GoGlobal is a leading provider of global human resources management solutions, specializing in services such as global hiring, employee onboarding, payroll management, and compliance with international regulations. As an Employer of Record (EOR), GoGlobal allows businesses to hire and manage talent worldwide without the complexities and legal risks involved in international employment. Their platform enables clients to attract, hire, and retain the best talent while ensuring compliance with local labor laws across various countries. By offering expert HR consulting and support, GoGlobal helps companies expand globally, explore new markets, and manage transactions smoothly. The company is committed to providing comprehensive HR solutions that facilitate global business operations, making it easier for businesses to thrive internationally.

51 - 200 employees

👥 HR Tech

🏢 Enterprise

📋 Compliance

📋 Description

• Act as the primary point of contact for a portfolio of strategic clients. • Build strong relationships with client stakeholders and ensure a high level of satisfaction. • Oversee client onboarding, service delivery, and ongoing support. • Identify opportunities to expand client engagement, including cross-sell and upsell. • Partner with Sales on renewal conversations and new service opportunities. • Provide consultative insights to support clients’ international expansion needs. • Ensure accurate and timely use of internal systems and documentation. • Maintain strong coordination with Implementation, HR, Payroll, Compliance, and other internal teams. • Oversee resolution of client issues, escalations, and service requests. • Mentor and guide Account Managers to develop skills and service excellence. • Share best practices, support training initiatives, and contribute to process improvements. • Lead or support key internal projects related to client success or service enhancement. • Work closely with Sales on client calls, solution discussions, and proposals. • Partner with global teams to deliver consistent service in multi-country engagements. • Contribute to internal initiatives that improve client experience and operational efficiency.

🎯 Requirements

• 8–10 years of experience in account management, business consulting, international expansion, HR solutions, corporate services, or related fields • Experience managing key accounts or strategic clients • Strong understanding of cross-border operations, HR, payroll, or compliance (preferred) • Background in accounting or corporate secretarial services is an advantage • Project management experience is a plus • Professional certifications (e.g., CPA) are a plus • CRM proficiency (HubSpot or similar)