Integration Support Analyst

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August 22

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HFD

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Finance • Healthcare Insurance

HFD is a company that offers affordable financing options for patients seeking healthcare services in various specialties, including dental, orthodontics, veterinary, audiology, vision, and cosmetics. The company is committed to providing pay-over-time solutions that are accessible to nearly every patient, regardless of their credit score, addressing a significant challenge faced by traditional lenders. HFD's platform aims to improve patient approval rates, reduce financial barriers to treatment, and support healthcare providers by minimizing the discomfort of financial discussions with patients. HFD partners with healthcare providers to onboard them onto their platform, facilitating seamless patient financing experiences.

51 - 200 employees

💸 Finance

⚕️ Healthcare Insurance

📋 Description

• Lead technical troubleshooting efforts for our enterprise integration queue, delivering solutions within demanding SLA timeframes (24-48 hours) • Learn the onboarding process end to end and be the first line of support when onboarding new enterprise accounts • Test new pricing configurations and respond to enterprise questions around configuration issues • Develop and maintain comprehensive monitoring dashboards to track API performance and integration health • Collaborate with engineering teams to resolve complex integration issues and implement scalable solutions • Partner on defect issues to quickly size problems for engineering partners • Write and maintain Python scripts to automate troubleshooting processes and enhance support efficiency • Serve as a technical liaison between clients and internal engineering teams, translating complex issues into clear action items

🎯 Requirements

• BS in Computer Science, Software Engineering, or related field (equivalent experience considered) • 5+ years of technical support experience with enterprise-level integrations • Strong proficiency in Python programming and API interactions • Demonstrated experience with RESTful APIs, JSON, SQL and web services • Experience building and maintaining monitoring dashboards • Strong understanding of API authentication, error handling, and troubleshooting methodologies • Experience working within strict SLA environments • Excellent problem-solving and analytical skills

🏖️ Benefits

• Medical, Dental, Vision Insurance • 401k with 4% company match. • Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays + 1 floating holiday (from the approved holiday list)