Operations Quality Assurance Specialist

🕒 August 7

🏄 California – Remote

🏄 California – Remote

💵 $25 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Analyze and review first-line monitoring for Payment Operations and Service Operations • Review statistical samples of Payment Operations and Service Operations processes • Complete reviews timely and within benchmark timeframes while maintaining quality • Monitor Service Operations calls for customer service and documentation adherence • Process regulatory and compliance tasks accurately and complete required learning modules • Conduct monthly, quarterly, or annual audits and quality assurance tests of internal controls • Monitor and confirm management corrective actions from compliance reviews • Perform follow-up reviews to verify corrective actions and desired results • Collaborate with management to identify process inefficiencies and submit procedural updates • Update and maintain quality assurance policies, procedures, and processes • Achieve individual production goals and contribute to department benchmarks, metrics, and KPIs • Participate in team discussions, department meetings, and company-wide events

🎯 Requirements

• Three years or more performing credit and financial analysis within a financial institution • Bachelor’s degree in business or Finance, or equivalent work experience in a related field is preferred • Thorough knowledge of federal and state credit union compliance laws and regulations • Knowledge of Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, anti-money laundering, Federal Reserve Bank rules, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules • Ability to multitask effectively and meet deadlines with limited supervision • Demonstrated critical-thinking, analytical, oral, and written communication skills • Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, and SharePoint • Ability to audit consumer and mortgage loan documents • Ability to operate computer terminals and standard office equipment • Ability to work effectively in a fast-paced, flexible, production-oriented department • Must meet regulatory and compliance task deadlines and complete required learning modules • Corrected vision within the normal range • Hearing within the normal range; hearing-enhancement device provided if needed