Client Success Manager

🕒 February 3

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Nift

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💼 Consulting

📦 Logistics

💰 $16.5M Series A on 2018-03

Marketing • Consulting • Logistics

Nift is a technology company that acts as a matchmaker between customers and businesses. By creating a network that connects great customers with outstanding businesses, Nift aims to help both parties thrive. The company offers gifts to potential customers, encouraging them to experience and discover new businesses they may love.

📋 Description

• Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience • Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases • Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance • Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers • Set and manage expectations with clients while fostering strong, long-term partnerships • Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively • Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations • Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations • Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

🎯 Requirements

• Minimum of 7 years of account management and/or client success experience, with digital advertising • Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers. • Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights • Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI • Strong ability to analyze and interpret client data to craft compelling performance stories • Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting) • Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment • Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively. • Adaptability to frequent platform launches and improvements; eager to test new strategies and provide feedback. • High bias to action, motivated with a strong work ethic, grit, integrity, and a can-do attitude • A bachelor’s degree in business, marketing, or a related field is preferred

🏖️ Benefits

• Competitive compensation, comprehensive benefits (401K, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity • Flexible remote work • Unlimited Responsible PTO • Great opportunity to join a growing, cash-flow-positive company while having a direct impact on Nift's revenue, growth, scale, and future success