Head of Account Management – North America

November 8

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Goodstack

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Charity • Compliance • Social Impact

Goodstack is a global donations infrastructure platform that connects leading brands and causes, empowering them to incorporate purpose into their operations while driving return on investment (ROI). The platform facilitates easy and efficient donations to verified causes worldwide, enhances customer engagement, and supports compliance for nonprofits and educational organizations. Goodstack aims to streamline the process of charitable contributions, ensuring organizations can support causes they care about without bureaucratic delays.

51 - 200 employees

Founded 2017

🤲 Charity

📋 Compliance

🌍 Social Impact

📋 Description

• Deliver strong renewal and growth results across our enterprise accounts. • Show clear proof of value so renewals feel natural and expansions inevitable. • Build a simple, disciplined forecasting process for renewals and expansions with clear inspection points. • Build, in partnership with RevOps, the dashboards, health scores, and reporting frameworks that bring maturity, visibility, and accountability to how Account Management operates. • Hire, develop, and lead a high-performing Account Management team — starting small, scaling with thoughtful precision. • Act as a player-coach: join customer meetings, review plans, and coach live on senior conversations. • Set clear expectations for how the team prepares, follows up, and manages multi-stakeholder relationships - we aspire for 5* hotel experience for our customers at every touchpoint. • Build competency frameworks and development paths so everyone knows what good looks like. • Alongside RevOps, design the Account Management coverage model (by ARR tier, segment, and geography). • Define and drive adoption across core cadences and SLAs for renewals, expansions, QBRs, success plans, and escalations. • Capture what works and turn it into repeatable playbooks for scale. • Work with RevOps to improve workflows, health scores, and dashboards in HubSpot, Gong, and Notion. • Build and maintain senior and executive relationships; lead value conversations and in-person QBRs - you’re a figure head across accounts. • Act as an escalation point for key customers, resolving issues quickly and turning them into moments of trust. • Partner with Product, Solutions, Marketing, and Sales on adoption, roadmap priorities, and joint growth plans.

🎯 Requirements

• 10+ years in Account Management or Customer Success for enterprise SaaS. • 5+ years leading high-performing enterprise teams, ideally in scaling environments. • Proven ownership of NRR and GRR across strategic and enterprise portfolios. • Managed and grown large, multi-stakeholder accounts worth seven or eight figures in ARR. • Built or scaled AM functions — including coverage models, cadences, and playbooks. • Strong with CRM / CS tooling (HubSpot), call intelligence (Gong), and documentation / enablement (Notion). • Comfortable partnering with RevOps on forecasting, segmentation, and performance. • Ideally based in the Central or Eastern time zone in North America, with regular travel to clients and Europe.

🏖️ Benefits

• Salary reviews and share options becoming an integral part of our growth and share in the company's success • Goodstack’s Workplace Giving • Private Health Insurance • $300 Brighten your day annual budget • $1,200 Learning & development annual budget • Goodstack library • Paid days off to volunteer for non-profit causes • Paid days to attend conferences • Paid day off on your birthday! • 25 days annual leave, plus paid public holidays • Paid sick leave • Paid wellness leave • Flexible working hours • WFH budget upon joining • Ecologi Carbon Offsetting