Gorgias
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
201 - 500 employees
💰 $30M Series C on 2022-08
Account Manager – Enterprise
November 1
Gorgias
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
201 - 500 employees
💰 $30M Series C on 2022-08
📋 Description
• Identify and execute on upsell and cross-sell opportunities • Collaborate with CSM to create tailored plans for each account • Build and nurture relationships with executive-level stakeholders • Partner with CS, Product and Legal to deliver seamless customer experiences • Accurately document account activities in the CRM • Conduct in-person meetings with clients to deepen relationships
🎯 Requirements
• 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV) • Skilled at engaging and influencing C-level executives • Experienced in reviewing and interpreting data trends • Able to diagnose customer pain points and develop tailored solutions • Strong verbal and written communication skills • Highly organized in managing multiple accounts and priorities • Proficient with CRM and reporting tools • Adapts well in a dynamic environment
🏖️ Benefits
• 5-week vacation • Paid sick leave (15 days) • 6 weeks full remote/year • Paid parental leave (16 weeks) • CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card) • Private health insurance and retirement pension • Get up to CAD $900 to set up your workstation at home • Get up to CAD $2600 of learning material and wellness support per year!
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