Account Manager, Enterprise

November 1

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $89k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Gorgias

WebsiteLinkedInAll Job Openings

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

201 - 500 employees

💰 $30M Series C on 2022-08

📋 Description

• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets. • Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives. • Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy. • Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively. • Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies. • Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

🎯 Requirements

• 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR. • Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships. • Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients. • Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes. • Strong verbal and written communication skills, capable of translating technical concepts into business value. • Focused on achieving and surpassing growth and retention goals. • Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment. • Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies. • Thrives in a startup-like setting, navigating challenges with tact and composure.

🏖️ Benefits

• 5-week vacation (We follow each country's appropriate PTO Laws) • Paid sick leave • Paid parental leave (16 weeks) • MacBook Pro • Personal credit card to buy lunches (you’ll have your own Gorgias credit card) • We provide private health insurance and retirement pension • Get up to $700 USD to set up your workstation at home (working from home should feel breezy) • Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) • Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!