Associate Partner Manager

November 11

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Shippo

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API • eCommerce • Logistics

Shippo is a shipping software company that provides a comprehensive platform for e-commerce businesses to manage their shipping needs. With integrations for over 40 global carriers and numerous store platforms, Shippo offers small businesses and developers the tools to ship efficiently and at scale. Their offerings include a shipping API, address validation, tracking, insurance, and label creation, all with an emphasis on cost savings and seamless integration. Shippo is designed to simplify the logistics workflow for enterprises, marketplaces, and 3PLs, providing developer-friendly documentation and strong customer support.

201 - 500 employees

Founded 2013

🔌 API

🛍️ eCommerce

📋 Description

• Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals. • Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests. • Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio. • Identify marketing and promotional opportunities. • Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life. • Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders. • Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.

🎯 Requirements

• 2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS. • Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably. • Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate. • Comfortable working with data and tools to track metrics or identify trends. • Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions. • Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies. • Team player with a customer-centric mindset and interest in building domain expertise. • Nice to have: • Exposure to the logistics, parcel ecosystem. • Experience supporting partner ecosystems, vendor management, or operational workflows. • Familiarity with performance monitoring tools, issue tracking systems, or CRM platforms. • Previous experience in a startup or fast-paced environment with a collaborative culture.

🏖️ Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! • Take-as-much-as-you-need vacation policy & flexible working • One week-long company wide winter shutdown • 3 Volunteer Days Off (VTOs) • WFH stipend to set up your home office • Charity donation match up to $100 • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings