Product Designer

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 Seed Round on 2013-11

SaaS • Telecommunications • Enterprise

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Collaborate closely with your trio (development and product management partners) as well as key stakeholders across the portfolio. • Design end-to-end experiences by creating low-fidelity mockups, high-fidelity design assets, journey maps, and detailed service blueprints. • Own customer outcomes and develop a holistic, integrated vision for the user experience. • Lead design reviews, critiques, and workshops to ensure effective collaboration among stakeholders. • Leverage user feedback and data to inform design decisions, collaborating with product management to define strategic direction. • Develop design concepts and solutions based on user needs, product vision, and technical capabilities. • Use cutting-edge AI tools and maintain a curious mindset toward AI to experiment and craft innovative, user-outcome-focused design solutions.

🎯 Requirements

• Minimum of 3 years of relevant industry experience in senior roles leading the design of SaaS products. • Ability to produce design deliverables across the full user experience, including initial visions and design concepts, workflows, wireframes, and polished visual designs. • Portfolio showcasing both web and mobile projects, including examples of delivered products with clear notes on your specific contributions to design direction and decisions. • Experience integrating user research findings into concepts and collaborating with UX research and content design teams. • Passion for solving complex problems and identifying opportunities to improve product experience. • Experience in specialized markets such as healthcare, automotive, education, or insurance is a plus.

🏖️ Benefits

• Comprehensive health benefits, life and disability insurance, fertility and family-building support programs. • Generous paid time off and holidays, volunteer leave, quarterly personal wellness days, and meeting-free days. • Tuition and book reimbursement programs to support continuing education and professional development. • Thrive Global wellbeing program, confidential employee assistance program (EAP), and one-on-one wellbeing coaching. • Employee programs including employee resource groups (ERGs), the “GoTo Gets Involved” initiative, and our charitable donation matching program to amplify your social impact and network. • Registered Retirement Savings Plan (RRSP) to help you plan for the future. • Gym reimbursement programs to support physical wellness. • Access to telemedicine services for convenient healthcare. • GoTo performance bonus program to celebrate your engagement and contributions. • Monthly remote work allowance to cover home office expenses.