Technical Support Engineer

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November 21

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CME

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B2B • Artificial Intelligence • SaaS

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

501 - 1000 employees

Founded 2005

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Provide technical-level assistance to vendors. • Manage enterprise-level Managed File Transfer (MFT) solutions, including building new workflows, updating existing ones, and supporting critical, time-sensitive internal and B2B data transfers. • Use client applications and tools, and adapt to client processes. • Understand large-scale architecture and communicate with different responsible parties. • Research and identify solutions to software/hardware issues. • Diagnose and troubleshoot technical issues. • Connect to POS stores, clear cache data, pull out logs, and upload logs to SharePoint. • Fill XML templates to send cache requests. • Track computer system issues through to resolution within agreed time limits. • Properly escalate unresolved issues to appropriate internal teams (e.g., software teams). • Refer to internal database or external resources to provide accurate tech solutions. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Prepare accurate and timely reports. • Document technical knowledge in the form of notes and manuals. • Maintain jovial relationships with clients.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a relevant field. • Minimum of 3+ years of experience in technical support or a similar role. • Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc.). • Understanding of Environment Variables. • Scripting in Shell is required. • Scripting in Perl is desired. • Understanding of rsync and SSH keys. • Intermediate JavaScript for batch workflows (just file operations). • Excellent verbal and written English communication skills. • Ability to work from 4 PM to 1 AM Beirut/Egypt time.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development