Incentive Compensation Systems Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $145k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Map current-state workflows across plan administration, calculation, approvals, and payout • Identify and prioritize manual, repetitive, or error-prone process steps • Design and build automated workflows, integrations, and tooling • Replace ad-hoc spreadsheets and one-off scripts with durable, repeatable systems • Own and configure Xactly ICM instances, including Incent and Connect • Configure calculation rules, plan logic, and workflows • Identify and productionize AI- and LLM-driven automation for exception detection, data reconciliation, plan document review, and common compensation questions • Ensure clean, reliable incentive compensation data flows across CRM, People systems, calculation engines, payout, and reporting systems • Establish documentation, standard operating procedures, and controls • Set up a continuous improvement process for identifying and retiring manual work • Translate incentive compensation process needs into system requirements and system constraints into process recommendations • Support urgent ad-hoc requests during payout cycles while systematizing long-term fixes • Report to the Senior Manager, Incentive Compensation • Partner with Incentive Compensation Operations, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams

🎯 Requirements

• 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role • Experience in a fast-paced technology or SaaS business highly preferred • Demonstrated track record of finding manual, broken, or inefficient processes and systematizing solutions • Hands-on SQL experience • Experience querying and reconciling data across systems • Hands-on experience building automated workflows using scripting, workflow/RPA platforms, or ICM systems such as Xactly, CaptivateIQ, Varicent, or SPIFF platforms • Comfort standing up lightweight tools or integrations • Familiarity with CRM systems such as Salesforce, HRIS, data warehouses such as BigQuery, and compensation management platforms such as Xactly • Strong communication skills and ability to translate workflows into systems requirements and process changes • Understanding of quotas, accelerators, SPIFFs, and payout timing • Experience in high-growth SaaS, cloud, or open-source companies is a bonus • Experience in public companies or IPO-readiness environments is a bonus • Proven success working in globally distributed, remote-first organizations is a bonus • Experience with MCP server ingestion or AI skills/agents for incentive compensation automation is a bonus

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days annual leave per annum • 3 Grafana Shutdown Days included within annual leave entitlement • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • High-trust, low-ego culture • Approachable, transparent leadership • Global, collaborative culture • Equal opportunity employment