Senior Executive Assistant, Global Customer Solutions

🕒 August 10

🇺🇸 United States – Remote

💵 $127k - $153k / year

⏰ Full Time

🟠 Senior

👨‍💼 Executive Assistant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Support the SVP, Global Customer Solutions, as an operational hub for strategic initiatives • Maintain and prioritize the SVP’s calendar and daily schedule • Coordinate domestic and international travel • Triage, organize, and draft email responses • Manage expenses proactively • Maintain confidentiality of communications and documents • Attend meetings, document discussions, and distribute action items • Coordinate and host group meetings, leadership meals, management off-sites, events, and leadership meetings • Coordinate customer meetings and visits with sales and customer success teams • Handle occasional personal tasks for the executive • Coordinate with other executive assistants on events, calendars, and best practices • Coordinate temporary office and meeting space • Own the operational cadence of the Global Customer Solutions organization • Track programs, surface blockers, and ensure initiatives remain on schedule • Maintain a centralized tracker for strategic workstreams, status, priorities, and decisions • Drive accountability across cross-functional programs and escalate when needed • Design and implement scalable program management processes and frameworks • Prepare materials for leadership reviews, all-hands meetings, and executive briefings • Assist with quarterly business reviews and organizational planning cycles • Identify operational inefficiencies and propose improvements • Coordinate between the SVP and Sales, Marketing, Finance, People Ops, and Product • Manage timelines, deliverables, and communications for organization-wide initiatives • Identify workflows for AI automation and build lightweight automations • Stay current on AI and productivity tools and advise internal teams

🎯 Requirements

• Located in PST or MST timezone • Experience in a tech or high-growth startup environment • Proven success supporting one or more VP or C-level executives • Hands-on program or project management experience • Experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews • Highly organized with exceptional attention to detail and ability to manage competing priorities • Ability to handle sensitive and confidential information with discretion and integrity • Experience working remotely and/or internationally • Excellent written, verbal, and in-person communication skills • Eagerness to leverage AI and automation tools • Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar) • BA/BS degree preferred • PMP or equivalent certification is a plus • Prior experience with AI tools such as ChatGPT, Claude, Notion AI, or Zapier is a strong plus

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • High-trust, low-ego culture • Global collaboration and shared purpose