Staff Product Designer – Incident Response Management

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Design practical and effective user experiences for Grafana’s Incident Response & Management (IRM) solutions • Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products • Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools • Work with researchers, cross-functional collaborators, and lead customers to plan and execute formative and evaluative research initiatives • Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs • Develop deep expertise in product area and associated customer and user personas, use cases, and workflows • Contribute to the evolution of the Product Design team by coaching and mentoring other designers • Help scale team’s impact on customers, users, and business

🎯 Requirements

• Experience designing for developers, SREs, and other highly technical users • A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products • Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations • Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving • Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind • Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy • A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires • Bonus: Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases and usage scenarios • Bonus: Experience designing cross-platform experiences for developer tools across touchpoints including web, desktop, mobile, CLI, API and MCP integrations, and agentic harnesses • Bonus: An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains

🏖️ Benefits

• Equity • Bonus (if applicable) • 30 days annual leave • In-person onboarding • Flexible work arrangements