Technical Support Representative, French

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October 27

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Work as an integral part of Client Experience. • Provide a high level of support to clients across various sectors and locations. • Handle inbound email and chat queries from customers. • Resolve queries independently and effectively. • Liaise with the development team regarding client concerns. • Keep customers informed about open/pending issues. • Develop understanding of EngagementHQ platform. • Build credibility and empathy with customers regarding their problems.

🎯 Requirements

• Exceptional verbal and written communication skills – to analyse, interpret and communicate effectively with colleagues and clients. • Ability to speak, write and read French (C1 French) • Be the first point of contact for all inbound email and chat queries from our customers. • Independently and effectively resolve all queries. • Redirect technical issues and bugs to our technology team. • Liaise with the development team to resolve the client’s concerns. • Proactively and continuously keep our customer and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues. • Develop a detailed understanding of our platform EngagementHQ. • Build credibility with customers by empathising with their problem, proactively understand customer needs and solve it promptly.

🏖️ Benefits

• Paid Time Off– Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Private healthcare benefits - Comprehensive coverage for you and your family. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Fitness Reimbursement & Cycle Program – Stay active, your way. • Critical Illness and Life Insurance Benefits • Paid Parental Leave - For both birthing and non-birthing parents. • Pension plan with employer contributions. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.