Customer Success Manager

🕒 2 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Granum

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

💰 $74M Venture Round on 2022-01

Marketing • B2B

Granum is a company that operates the website granum. com. Based on the site's cookie and privacy/consent configuration, Granum runs an online presence that relies on marketing, analytics and form/CRM tools (including HubSpot, Typeform, Google, LinkedIn, Capterra and others) to manage user consent, track visitor behavior, implement forms, and run advertising and recruitment-related flows. The available information does not describe specific products or services; it primarily documents Granum's use of web analytics, marketing and recruitment tooling and cookies to support its website and digital outreach.

📋 Description

• Own the client relationship after clients graduate from implementation • Create strategies using direct client feedback and data-driven analysis to increase the value clients receive from LMN • Drive renewals and expansion while collaborating with team members to generate opportunities • Create and monitor customer health metrics to identify churn risks and accounts needing assistance • Audit customer adoption trends in ChurnZero to identify product experiences needing simplification • Manage the NPS process from start to finish and work with detractors to improve their LMN experience • Represent the voice of the customer in evaluations of core product, marketing, and sales processes • Provide customer insights to maximize platform value and help grow the customer base • Act as an advocate between Granum and a book of accounts • Help develop SOPs for high-ARR accounts • Monitor and encourage feature adoption, including promoting webinars and in-person events • Travel to support or facilitate education success events, including BootCamps, tradeshows, webinars, and partner events

🎯 Requirements

• Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role • Impressive executive presence and exceptional communication skills • Highly organized, collaborative, and detail oriented • Ability to create structure in ambiguous situations and design effective processes • Bias for action • Experience working with cross-functional teams, including Sales, Product, Marketing, and Implementation • Experience building and maintaining relationships while mitigating churn and driving engagement and renewals • Empathetic, positive attitude with a desire to help customers reach their goals • Results-driven mentality, with a bias for speed and action • Strong analytical skills with the ability to translate data into insights • Experience with Excel preferred • Comfort in a small company where teams move quickly and employees wear many hats in a dynamic environment • Candidates must have proper work authorization to work for any employer in Canada or the U.S., without sponsorship from the company

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options in the U.S. • HSA/FSA accounts, disability and life insurance in the U.S. • Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage in Canada • 401(k) matching for U.S. employees • RRSP matching for employees in Canada • Tailored career development conversations • Support for tools, courses, and resources • Unlimited Paid Time Off • Paid company holidays • Company-wide winter break from December 24 to January 1 • 10-15% bonus

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