Technical Customer Support Representative, Croatian

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July 28

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Grow-Talent.com

WebsiteLinkedInAll Job Openings

Recruitment • B2B • Enterprise

Grow-Talent. com is a staffing service that specializes in connecting job seekers with employers worldwide. Based in the Netherlands and Germany, Grow-Talent. com prioritizes personal interaction and satisfaction in the job placement process, treating people as individuals rather than numbers. They offer a range of services for both candidates looking for opportunities and companies seeking new talent, making the job search process simpler and more efficient.

2 - 10 employees

Founded 2023

🎯 Recruiter

🤝 B2B

🏢 Enterprise

📋 Description

• Respond to customers incoming calls and emails regarding their electronic equipment • Ensure customer satisfaction and provide professional technical customer support • Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Identify when the issue should be re-assigned to another department or more senior representative • Keep records of customer interactions, comments, and complaints, and in line with internal procedures • Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.

🎯 Requirements

• Based in or willingness to move to Romania within a short notice • Native/fluent in Croatian or Serbian, both verbal and written. • Fluent in English (minimum B2 level) • EU citizen or sorted our residency status in Romania (no visa support available!) • Computer literate with sound knowledge of Microsoft Office package • A strong working capacity with general office tools • Ability to meet tight deadlines with minimum supervision and in timely manner • Ability to work independently, while being a team player at the same time • Customer-oriented role experience will be considered as an advantage • Academic degree will be considered as an advantage

🏖️ Benefits

• Excellent remuneration package based on experience, skills and performance • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere • Work remote from anywhere in Romania! • Relocation support and accommodation • Private medical insurance • Meal tickets • Performance bonus • Guidance and tools to reach your full potential • And many more!