Account Manager, Bilingual Preferred

🕒 October 1

🌲 Oregon – Remote

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💵 $64k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Grubhub

Grubhub

1001 - 5000 employees

🍽️ Food & Beverage

📦 Logistics

🏪 Marketplace

💰 Post-IPO Equity - Grubhub on 2022-07

Food & Beverage • Logistics • Marketplace

Grubhub is an online food-ordering and delivery marketplace that connects hungry diners with a large network of restaurants and delivery drivers across the U. S. Part of Wonder, the company operates consumer-facing platforms and subscription services (Grubhub+) that streamline ordering, delivery, and restaurant partnerships, while using technology and logistics to support merchants, drivers, and customers.

📋 Description

• Develop a solid understanding of Grubhub's products and services, including features, benefits, and value propositions • Assist in managing a portfolio of accounts • Ensure timely communication with clients and address basic inquiries or concerns • Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service • Conduct regular check-ins with restaurant partners • Gather feedback, assess satisfaction, and identify areas for improvement • Respond to restaurant inquiries, account issues, and requests, or route them to appropriate departments within turnaround time expectations • Maintain accurate records of client interactions, notes, action items, and follow-up tasks • Participate in training sessions and workshops • Contribute proactively to team goals and initiatives

🎯 Requirements

• Candidate must be in the Portland, OR Area • Bachelor’s Degree or equivalent years of experience and High School degree/GED required • 2-4 years of Sales or Account Manager experience • Experience working with or selling to restaurant owners is a major plus • Restaurant experience is a plus • Strong computer skills, including MS Office and Google products • Ability to quickly learn new software • Experience with Salesforce.com or similar CRM is a plus • Native-level fluency in English is required • Candidates fluent in Mandarin or Spanish are strongly preferred • Ability and desire to do whatever it takes to find solutions for restaurants • Strong verbal and written communication skills • Confidence making outbound phone calls • Proven track record of meeting and exceeding goals • Impeccable organizational skills and ability to balance multiple tasks • Self-starter with a strong bias toward action and problem-solving • Outstanding, positive attitude and passion and aptitude for a fast-paced, fast-growing environment • Employment eligibility subject to verification through the federal E-Verify program

🏖️ Benefits

• Uncapped commission • Equity • 401(k) • Choice of medical, dental, and vision plans • Company-paid short- and long-term disability coverage • Paid time off, including flexible time off for exempt employees • Paid vacation for non-exempt employees • Paid sick leave in compliance with applicable law • Paid parental leave • Discounted meals • Exclusive perks across the Wonder family of brands

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