Senior Director Analyst – IT Service Management

🕒 July 25

🤠 Texas – Remote

🤠 Texas – Remote

💵 $172k - $202.5k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Gartner

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Gartner is a global research and advisory firm providing expert analysis, bold ideas, and guidance to enterprise leaders and their teams. Gartner helps its clients succeed with mission-critical priorities by offering tailored services in client services, consulting, digital markets, executive advisory, finance, human resources, legal, marketing, products, research, sales, and technology. The company emphasizes its high-impact culture built on inclusivity and diversity, with a hybrid work model to foster global collaboration. Gartner also supports 40+ conferences and offers consulting strategies to optimize technology investments.

📋 Description

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs • Develop in-depth analysis to identify the root cause of a client’s barriers • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area • Create and deliver high value presentation materials for Gartner events and client briefings • Provide sales support serving as voice of the market • Build credibility as an industry expert to represent Gartner insights • Actively participate in innovation, ideation, and research discussions • Identify research process improvements or develop new processes • Be a mentor and a coach by supporting more junior team members • Be client-centric while seeking to help clients engage with Gartner insights

🎯 Requirements

• Bachelor's degree or equivalent experience; Graduate degree preferred • 12+ years of relevant field or industry experience • Evidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations/deployments • Deep practitioner experience in IT service management (ITSM) and IT operations • Demonstrated expertise in asset and dependency mapping • Strong understanding of the intersection between ITSM and IT operations management • Experience leading research or strategic initiatives on AI-driven transformation in ITSM • Working experience with modern operations practices such as DevOps, SRE, platform engineering or agile product teams • Strong organizational skills • Proficient in analyzing and synthesizing data • Strong written and verbal proficiency, analytical and presentation skills • Subject matter expertise; comfortable presenting at large and small-scale speaking engagements • Deep knowledge of the global and competitive landscape within subject area • Ability to represent Gartner's research methodology and strategies effectively at all levels • Willingness and ability to travel up to 25% (where applicable)

🏖️ Benefits

• Generous PTO • 401k match up to $7,200 per year • Opportunity to purchase company stock at a discount • Annual bonus plan based on performance or uncapped sales incentive plan