Account Representative – Absence

🕒 September 11

🇺🇸 United States – Remote

💵 $40k - $50k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of ComPsych

ComPsych

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools • Use independent judgement and discretion when handling matters related to assigned accounts • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps • Serve as trusted advisor to client during implementation and post-implementation • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence • Create and build strong working relationships with ComPsych’s business leaders • Maintain a professional demeanor representing ComPsych’s values and standards • Work independently and foster a positive team environment • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree preferred • 1+ years of experience creating and maintaining successful customer relationships required • Account Management experience a plus • Exposure to benefits administration or HR compliance a plus • Proficiency in Microsoft Office Suite • In-depth knowledge of FMLA compliance a plus • Ability to travel up to 25% of the time • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer

🏖️ Benefits

• Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Robust EAP • Wellness program

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