Account Representative

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ComPsych

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Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers • Establish strong relationships with our customers and collaborate on opportunities for product enhancements, marketing strategy and upsell opportunities • Answer all telephonic and/or email requests from customers concerning products and services on a daily basis • Exhibit excellent interpersonal and phone skills to retain and service our customer relationships • Work with customers to the determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training • Review and analyze current products for each customer to capitalize on upsell opportunities • Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization • Create strategies with Director, Account Services to create account planning for customers yearly • Work independently as well as foster a positive team environment to best serve our customers • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis • Other duties as assigned

🎯 Requirements

• BS/BA Required • Experience creating and maintaining successful customer relationships required • Healthcare background a plus • Sales experience a plus • Outstanding interpersonal skills • Computer literacy required in Microsoft Office Suite • Stable work history required • Ability to travel up to 25% of the time

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program • and much more