Customer Service Representative

Job not on LinkedIn

🔥 8 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Answer telephone calls promptly and professionally • Obtain and enter accurate demographic information into the electronic medical record • Answer patient questions and provide patient-focused service • Support improvements to call flow processes and communication services • Meet and exceed call volume standards • Adhere to HIPAA and company policies • Direct calls to other departments as needed • Handle calls involving upset patients using sound judgment • Escalate calls to physicians, practice managers, or triage nurses when appropriate • Make reminder and appointment-rescheduling calls • Assist with callbacks and other projects as call volume permits • Manage multiple clients in a fast-paced environment • Handle a high volume of phone calls, with a minimum of 6 hours per shift • Maintain regular, reliable attendance during scheduled hours • Deliver one-on-one customer service support to patients across the United States

🎯 Requirements

• 1+ years of healthcare, sales, or customer service experience • 1+ years of call center experience preferred • 1+ years of medical or healthcare environment experience preferred • Previous medical scheduling experience preferred • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook • Proficient with Internet use, technology, software applications, and phone systems • Ability to handle confidential and sensitive information • Ability to work quickly and multitask in a call center environment • Ability to use several systems and multiple monitors simultaneously • Exceptional verbal and written communication skills • Ability to work collaboratively to identify opportunities to improve results • Able to work remotely from home in a private HIPAA-compliant workspace • Able to house company equipment needed to perform the job • Broadband Internet access required • Internet download speed of at least 24 Mbps and upload speed of at least 4 Mbps • Ability to hear in the normal range and wear a headset or earpiece • Good visual acuity to read computer screens, scripts, and forms • Must successfully complete a background check, drug screening, and identity verification process before employment • Immigration or work visa sponsorship will not be provided • Must maintain regular, reliable attendance during scheduled hours

🏖️ Benefits

• Structured career growth opportunities • Potential pay increases of approximately 3% at key employment milestones based on performance, quality, attendance, and business needs • Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match • Remote work from home