Triage Nurse, Telehealth

🕒 June 25

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Conduct thorough clinical assessments and triage patients using evidence-based protocols and clinical guidelines • Respond to patient inquiries via inbound and outbound calls and secure patient messaging portals • Provide care recommendations or escalate concerns to the appropriate provider or care team member • Document assessments, communications, and care coordination activities accurately in electronic medical records • Support administrative patient-care functions including FMLA, ADA, STD/LTD documentation, and coordination • Support training and onboarding of team members, including learner and trainer shadowing shifts • Reinforce best practices to ensure consistent, high-quality patient care • Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care • Uphold the organization’s commitment to clinical excellence, integrity, and service • Maintain regular, reliable attendance during scheduled hours • Work Monday–Friday, 8:00 AM–5:00 PM CST

🎯 Requirements

• Active, unencumbered Registered Nurse license in a compact licensure state • Minimum of 5 years’ experience working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, and Critical Care • Women's Health or Labor and Delivery experience preferred • Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred • Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills • Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages • Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.) • Ability to work independently within scope while maintaining alignment with clinical protocols and best practices • Able to work remotely at home in a private HIPAA compliant workspace • Able to house company equipment needed to perform the job • Broadband Internet access • Internet download speed of at least 24 Mbps and upload speed of at least 4 Mbps • Immigration or work visa sponsorship will not be provided • Successful completion of a background check, drug screening, and identity verification process prior to employment • Ability to hear in normal range and wear a headset/earpiece • Good visual acuity to read computer screens, scripts, and forms • May sit 100% of the time when taking calls • Access to an electronic medical record system may require use of a personal mobile device for authentication

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match

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