Field Operations Representative

🕒 September 15

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Serve as the primary point of contact for field associates and leaders regarding operational inquiries • Research, troubleshoot, and resolve routine operational issues • Execute standardized operational transactions accurately and efficiently • Maintain detailed case documentation, including actions, resolutions, and follow-up activities • Provide proactive communication and status updates to stakeholders • Collaborate with cross-functional business partners to address operational requests and support business continuity • Monitor and meet service level expectations while managing multiple priorities • Escalate complex, non-standard, or high-impact issues for further review and resolution • Develop and maintain expertise in assigned operational processes, systems, and workflows • Identify opportunities to improve operational efficiency and support consistency • Ensure compliance with company policies, procedures, and operational standards • Deliver professional, responsive, and solutions-focused service to field associates and leaders

🎯 Requirements

• Associate’s degree in Business, Management, or related area, or the equivalent through a combination of education and work experience • 3 years of experience in relevant roles • Demonstrated track record of establishing priorities and meeting deadlines • Advanced oral, written, and interpersonal communication skills • Strong critical thinking, collaboration, and continuous improvement mindset • Technology, Facility, Field Sourcing industry background (preferred) • Knowledge of retail operations support (preferred)

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Incentive compensation or short-term incentive plans may provide additional earnings • High Performing, Connected Culture • Continuous learning • Support for life both in and outside of work