Internal Communications Manager – Channels, Operational Field Communications

🕒 August 10

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $81.6k - $122.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Develop and execute communications for field audiences, translating complex business updates into clear, timely, actionable messaging • Partner with business leaders and subject matter experts on communications intake, planning, content development, audience targeting, distribution, and follow-through • Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing • Serve as primary liaison for intranet platform operations, partnering with IT and cross-functional teams on enhancements, troubleshooting, and user experience • Own governance and administration of intranet engagement tools, including feedback channels, comment moderation, and two-way employee engagement • Support company-wide broadcasts, test streaming technology, and manage communications during outages or business continuity events • Lead audience segmentation strategy and execution • Monitor and analyze channel performance, site traffic, news engagement, and search behavior • Manage communications content governance, records retention, and archiving processes • Support a network of 250+ intranet content contributors through training, guidance, governance, and ongoing support

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • Minimum 5 years of related work experience • Strong background in technical and operational writing • High level of critical thinking and problem-solving skills • Ability to connect processes to communications for field audiences • Experience managing communications intake, workflow, and approval processes • Preferred: experience supporting field-facing or operational audiences in a large, matrixed organization • Preferred: communications planning, editorial calendar management, and message development • Preferred: familiarity with intranet platforms, digital workplace tools, or communications technology; SharePoint experience is a plus • Preferred: ability to streamline processes and build scalable documentation • Preferred: strong judgment in prioritizing work, managing ambiguity, and knowing when to escalate • Preferred: experience supporting senior communications leaders or working in a high-volume communications environment

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Incentive compensation or short-term incentive plan eligibility may provide additional earnings