Field Service Engineer 2H, Medical Device

🕒 July 20

🏄 California – Remote

🏄 California – Remote

💵 $1 - $100M / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Haemonetics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Haemonetics is a company that provides a suite of innovative medical technology solutions aimed at improving the quality, effectiveness, and efficiency of healthcare. The company focuses on optimizing operations for plasma centers, enhancing patient care in hospitals, and driving efficiency in blood centers by offering advanced technologies that improve productivity, quality, and safety. Haemonetics is committed to advancing healthcare standards and creating better outcomes for patients through their technology and services.

📋 Description

• Service all Haemonetics product lines as a subject matter expert • Mentor and train new hires and advise on challenging technical issues • Perform preventive maintenance and scheduled reactive service to minimize equipment downtime • Troubleshoot, diagnose malfunctions, and replace faulty components • Install, upgrade, repair, and maintain instrument systems in the defined territory • Provide onsite customer support, technical assistance, guidance, and training • Respond to service requests and ensure customer satisfaction • Manage customer follow-up and ownership of product and service issues • Interface between field operations and internal support teams • Coordinate new system placements, develop leads, promote upgrades, and support contract renewals • Assist quality teams with data collection and timely reporting • Manage service parts inventory levels • Complete same-day documentation in SFDC service tools • Edit, write, and modify service and training manuals and SOPs • Perform scheduling, call closure, expense reporting, time entry, and parts inventory management • Communicate service progress and outcomes to internal and external stakeholders • Carry out supervisory responsibilities, including interviewing, hiring, training, development, work assignment, performance appraisal, and problem resolution

🎯 Requirements

• Bachelor's Degree in Electrical, Biomedical or Mechanical Engineering preferred • Technical Degree or Certificate in Electrical, Biomedical or Mechanical Engineering preferred • 5-8 years’ experience in repairing or servicing medical devices • Mentorship and training experience • IT and/or software troubleshooting experience • Equivalent combination of education and experience • Strong technical knowledge in relevant engineering disciplines, including electrical and mechanical engineering • Excellent problem solving and analytical skills • Strong communication and customer service skills • Strong organizational skills for documentation and reporting • Proficient with service software applications • Ability to work independently and as part of a team • Demonstrated customer service skills • Experience in a regulated environment • BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience • 5-8 years relevant technical field service experience • Ability to travel up to 75% of the time • Must be highly motivated and have strong problem solving ability • Excellent verbal and written communication skills • Good technical writing abilities • Valid driver's license required

🏖️ Benefits

• Discretionary annual bonus for non-sales roles • Eligibility for the Company’s long-term incentive plan, depending on role • 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • Three to five weeks’ vacation annually for hourly employees, based on tenure • Up to 64 hours annually of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits