Vice President of Operations

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October 4

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Harbor IT

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Cybersecurity • SaaS • Enterprise

Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.

51 - 200 employees

Founded 1995

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Hit and mature SLAs: Define, tune, and deliver turnaround and renewal filing SLAs. • Build the people, processes, and systems that close gaps, embedding a culture of continuous 1% improvements. • Improve gross margin without sacrificing client experience: Own annual GM targets; use levers like automation, staffing mix, vendor management, and workflow standards to drive results. • Build a 90%+ A-Player organization: Develop role scorecards, enable managers through training and coaching, and design an org chart aligned with future growth. • Capacity & workforce planning: Maintain a rolling 12-month capacity plan to anticipate seasonal spikes and avoid last-minute surprises. • “Base Camp” operating plan: Document and execute the Operations plan that defines the talent, capabilities, and org architecture required for our next stage of growth. • Reporting & operating rhythm: Publish daily metrics, provide weekly KPI reporting, and deliver monthly Operations Health reviews with risks, mitigations, and decision requests. • Partner with Product & Tech on automation: Source and prioritize business-case epics, participate in design and UAT, orchestrate launches, and measure value realization. • Budget & commercial stewardship: Own budgets, manage monthly variances, and negotiate vendor/service agreements. • Legal, risk, and compliance oversight: Escalate legal matters, enforce confidentiality/security, and standardize SOPs and quality reviews. • M&A integration: Lead Operations diligence, Day-1 readiness, and post-close milestones for acquisitions.

🎯 Requirements

• 10–15 years leading Operations in growth-stage services or SaaS environments, with proven scale at ~$35M+ ARR • strong track record tuning SLAs, improving gross margin, and building durable SOPs across multiple teams and workflows • demonstrated success partnering with Product/Tech to deliver impactful automation • experience leading diligence and integration for M&A • advanced program/project management skills (portfolio/resource/milestone management); PMP or equivalent preferred • fluency with operational analytics (cycle time, error rates, capacity modeling, unit economics) • experienced manager-of-managers with a reputation for hiring, developing, and retaining A-Players • sharp judgment, strong change leadership, and ability to orchestrate across functions

🏖️ Benefits

• health benefits • flexible paid time off • parental leave • fertility and adoption assistance • 401(k) • educational reimbursement