Coordinator – Sportsbook CRM

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hard Rock Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🎲 Gambling

🎮 Gaming

💰 $85M GROWTH EQUITY NON VC on 2023-03

Gambling • Gaming

Hard Rock Digital is the interactive gaming and sports-betting arm of Hard Rock International and the Seminole Tribe of Florida. It builds and operates the Hard Rock Bet sportsbook and online casino (available on mobile app and desktop) and Hard Rock Games social gaming apps, delivering sports betting, online casino (slots, table games, live casino) and casual/social gaming experiences tied to the Hard Rock entertainment brand. Hard Rock Digital serves as the exclusive vehicle for Hard Rock International and Seminole Gaming for interactive gaming and sports betting on a global basis.

📋 Description

• Execute customer conversion, retention, and reactivation messaging and engagement strategies • Coordinate pre-planned and real-time messaging aligned with customer needs and business objectives • Handle day-to-day execution of messaging content to ensure quality and consistency • Review and validate copy and graphic materials for accuracy and quality • Ensure marketing and promotional materials are accurately and timely deployed to meet deadlines • Collaborate with product, marketing, commercial, operations, data, and regulatory teams • Help expand Hard Rock Digital's business across multiple jurisdictions

🎯 Requirements

• 2+ years of experience in CRM in the online gaming or sportsbook industry • Proficiency in CRM software (e.g. Braze, Optimove), email marketing platforms, and data analysis tools • Strong ability to analyze data, generate insights, and make data-driven decisions • Excellent written and verbal communication skills to interact with customers and internal teams • Strong project management skills with the ability to manage multiple campaigns and initiatives simultaneously • Understanding of customer needs and behaviors to create personalized and impactful CRM strategies • Ability to identify issues and implement effective solutions quickly • Ability to work collaboratively with cross-functional teams to achieve common goals • Deep understanding of real money online gaming customers, games, promotions, product features, competitors, and wider market trends

🏖️ Benefits

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Diverse and inclusive work environment • Equal opportunity employer

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