Legal Training & Quality Assurance Manager

🕒 July 28

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Hargrove Firm

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2011

⚖️ Legal

☁️ SaaS

Legal • SaaS

Hargrove Firm is a law firm focused on estate planning that combines traditional legal accountability with a transparent, real-time technology platform. The firm emphasizes fixed-fee pricing and nationwide availability, serving both advisors and individual clients who need estate planning services. Its website and product UI indicate an integrated client-facing platform for case visibility, scheduling, client management, and progress tracking, designed to make estate planning faster, more transparent, and predictable in price.

📋 Description

• Design, coordinate, and deliver onboarding programs for new hires across paralegal, legal assistant, and administrative roles • Develop and maintain training materials, SOPs, and reference guides tailored to estate planning practice areas • Conduct role-specific training sessions covering firm systems, client intake procedures, document preparation, and compliance standards • Track new hire progress through onboarding milestones and provide timely support and guidance • Review and assess recorded client meetings, internal calls, and consultations to evaluate quality, accuracy, and adherence to firm standards • Provide structured, constructive written and verbal feedback to staff based on recorded session reviews • Develop and maintain QA rubrics, scorecards, and evaluation frameworks aligned with firm expectations • Collaborate with legal operations to identify inefficiencies in existing workflows and propose scalable improvements

🎯 Requirements

• Minimum 5 years of dedicated experience as a senior paralegal and/or licensed attorney, with a focus on estate planning (wills, trusts, probate, powers of attorney, or related areas) • Proven ability to explain complex legal concepts and procedures clearly to staff at varying experience levels • Experience reviewing recorded meetings, calls, or work product for quality and compliance purposes • Strong written and verbal communication skills, including the ability to deliver feedback professionally and constructively • High attention to detail with a commitment to accuracy and consistency • Ability to manage multiple priorities independently in a fast-paced professional environment • Prior experience in a training, coaching, or legal operations capacity (preferred) • Familiarity with practice management platforms (e.g., Clio, MyCase, Lawmatics) and document automation tools (preferred) • Experience developing SOPs, training guides, or QA evaluation frameworks (preferred) • JD or paralegal certificate from an ABA-approved program (preferred)

🏖️ Benefits

• Comprehensive benefits package including health, dental, and vision coverage and 401k with 4% matching! • Competitive compensation, including performance based bonuses! • Fully remote work - occasional travel for team building may be requested!