Deployment Engineer

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harmonic Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $17.5M Series A - Harmonic Security on 2024-10

Cybersecurity • Artificial Intelligence • Enterprise

Harmonic Security is a company that provides AI-focused security and governance solutions for organizations. Their products (Harmonic Explore, Guide, and Command) deliver real-time visibility, control, and unified governance across browsers, desktops, and AI agents — covering browser AI security, endpoint AI security, DLP for generative AI, Shadow AI usage intelligence, and compliance for AI usage. Harmonic targets enterprise customers seeking to monitor and secure human and agent interactions with AI tools and to enforce governance and compliance policies.

📋 Description

• Onboard customers and provide day-to-day customer support • Troubleshoot technically difficult deployment problems • Pull logs, HAR files, and configurations when issues occur • Write clear root cause analyses and provide focused escalations to engineering • Provide technical support during onboarding as a technical enablement partner • Identify opportunities to improve and strengthen the customer deployment experience • Maintain internal guides and customer-facing documentation • Feed field findings into the product roadmap • Partner with Customer Success, Solutions Architecture, QA, and other teams • Automate repeat work, address root causes, and improve customer and colleague workflows

🎯 Requirements

• Must be located in the United States and in the Eastern Time Zone • Must have authorization to work in the United States without employer visa sponsorship • Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments • Familiarity with MDM platforms such as Intune, Jamf, or similar • Experience with browser extension rollout • Experience with SSO/identity configuration • Experience with network or endpoint setup • Comfortable working in Windows, Linux, and macOS environments • Strong customer-facing communication and technical troubleshooting ability • Ability to gather evidence, coordinate through issues, and close issues cleanly • Operational discipline to document fixes and create tracked processes • Ability to read or write code is a bonus, not a core requirement • Comfortable receiving direct customer feedback and working in a fast-moving team • Inquisitive, proactive, and ownership-oriented mindset • AI-first mindset and interest in automating repetitive work

🏖️ Benefits

• Competitive pay and meaningful equity • 401k pension plan • Generous PTO • Flexible hybrid work • Annual global off-sites • Comprehensive benefits • Small, high-trust team environment • Continuous learning • Leadership focused on employee growth • Real ownership in shaping the product, culture, and company direction