Consulting Manager

🔥 1 hour ago

🌐 Canada, United States – Remote

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💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Logo of Harris Computer

Harris Computer

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization • Manage and mentor Application Consultants and project resources across consulting tiers • Provide solution oversight across concurrent Cayenta CIS implementations • Allocate and balance consulting resources across client engagements • Monitor team performance, utilization, billability, ticket and incident trends, and report to senior management • Drive standard delivery frameworks, fit-to-standard configuration, industry templates, and training-first adoption • Lead complex or greenfield CIS solutions, custom modifications, new utility types, regulatory environments, and first-time integrations • Review CIS configuration, integration design, and data conversion approaches • Improve Cayenta’s implementation methodology, documentation, and staff training • Lead client workshops and gather configuration or customization requirements • Partner with Project Managers and other departments on sales-to-services handoffs and post-go-live transitions • Conduct post-implementation retrospectives and coordinate handoffs to Customer Support • Establish, track, and manage project budgets, cost estimates, and allocations • Monitor project health, milestones, go-lives, variances, and Estimate to Complete reporting with Finance • Manage client relationships, executive communications, steering committee updates, delivery risks, mitigation plans, change control, and escalations • Plan and deliver internal consultant training and Harris user conference sessions • Champion AI-assisted tools for statements of work, status reports, test documentation, meeting summaries, and variance analysis • Develop best practices, standards, and processes for professional services efficiency

🎯 Requirements

• 5+ years of experience in a professional services or consulting role, ideally within utility/municipal software implementations • 4+ years of experience in a senior/managing consultant role, with a track record across 4 or more complex CIS implementation projects or 20+ successful upgrades; or 2+ years of formal leadership experience for candidates coming from a people-management track • Proven track record of successfully managing multiple concurrent software implementation projects for utility or municipal clients • Working knowledge of the utility customer-to-cash lifecycle and/or public sector implementation environments • Demonstrated capability in managing project P&L, budget forecasting, consultant utilization, and contract scope control • Practical knowledge of Agile, Waterfall, or hybrid software implementation methodologies • Experience with PSA/project and test management tools, including Jira, CayStone/SpiraTest, ServiceNow, Power BI, and Excel • Outstanding written and verbal communication and interpersonal skills • Ability to manage executive client relationships and cross-functional teams • Ability to build and maintain strong client relationships • Current, valid passport • Legally eligible to travel internationally, including required visa exemption or travel visas for Canada, the United States, and the Caribbean

🏖️ Benefits

• 3 weeks’ vacation • 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work

Apply Now

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