Claim Director

🕒 Yesterday

🌽 Illinois, Ohio, +2 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hastings Insurance Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1885

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Hastings Insurance Company is a regional insurance provider based in Hastings, Michigan that offers commercial, personal (home and auto), and farm insurance through a network of independent local agents. The company emphasizes customized coverage, loss control consulting, claims support, and agent-led guidance to help businesses and individuals find affordable, tailored insurance solutions. Hastings focuses on community-based service with local agents, risk management resources, and a commitment to customer feedback and continuous improvement.

📋 Description

• Lead and develop a department of claim managers, supervisors, and professionals across Large Loss, Field, and Inside Property operations • Provide coaching, mentoring, training, performance management, and professional growth opportunities • Build and maintain a high-performing department through talent development, succession planning, accountability, collaboration, and continuous improvement • Provide strategic and operational direction across Property Claim operations • Oversee complex claim activities, including large losses, claim decisions, case reserving, loss adjustment, and legal expenses • Coordinate resources, expertise, and claim handling approaches across Large Loss, Field, and Inside operations • Develop and implement departmental goals, strategies, and initiatives aligned with Claim Division and company objectives • Monitor and analyze operational and financial performance indicators • Identify trends, address performance gaps, and implement corrective actions • Direct and evaluate external vendors and loss expense management programs • Oversee salvage and subrogation activities • Ensure effective claim documentation, appropriate use of claim management systems, and adherence to procedures • Collaborate with Claim leadership, Underwriting, Loss Control, and Sales • Lead and participate in strategic and operational projects to improve processes, customer service, efficiency, and claim performance • Exercise judgment in complex claim matters, resolve issues, and guide claim professionals and leadership • Report directly to the Chief Claim Officer

🎯 Requirements

• Bachelor's degree or equivalent combination of insurance education and professional experience • Minimum of 10 years of progressively responsible claims experience • Demonstrated leadership experience within a claim organization • Strong knowledge of claims handling practices, procedures, and applicable regulatory requirements • Demonstrated analytical capabilities • Ability to lead organizational change and develop long-term claims strategies • Excellent verbal and written communication skills • Strong critical thinking, problem-solving, negotiation, and conflict management skills • Exceptional organizational and prioritization skills • Proficiency with Microsoft Office applications and business systems and reporting tools • Preferred: Multiline claims experience, including Property, Casualty, Workers' Compensation, or Auto/No-Fault • Preferred: Experience overseeing complex or high-severity claims and associated financial considerations • Preferred: Experience leading managers, supervisors, or geographically dispersed claim teams • Preferred: Advanced degree and/or professional insurance designation • Ability to work Monday through Friday, 8:00 a.m. to 4:30 p.m. • Qualified candidates must be located in Michigan, Ohio, Indiana, Illinois, or Wisconsin • Ability to travel throughout the operating territory, including periodic travel to Hastings, Michigan, and occasional overnight travel

🏖️ Benefits

• 401(k) with company matching contributions • Generous paid time off • Tuition and professional development assistance • Company performance-based incentive compensation opportunities • Company vehicle provided • Remote work arrangement • Collaborative, down-to-earth culture • Growth encouraged and good work recognized

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