Supervisor, Customer Service

🕒 July 15

🇺🇸 United States – Remote

💵 $42.2k - $79.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. • Responsible for successful achievement of client service expectations. • Ensure staff development.

🎯 Requirements

• High School Diploma or GED equivalent • Minimum of one year supervisory or lead experience in a call center • Minimum 3 – 5 years customer service experience in a call center • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision • Strong organizational skills • Proficient with Microsoft Office Suite • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds • Possess excellent customer service skills including proper grammar, tonalities and clear diction.

🏖️ Benefits

• Health Benefits’ service objectives • Staff development • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement