Seasonal Benefits Associate

Job not on LinkedIn

🕒 July 23

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Answer incoming calls and emails, explaining benefits, costs, and provider options • Help members compare benefits during open enrollment, life changes, and coverage updates • Assist members with benefit-related issues by researching plan details and helping ensure they receive needed care • Place outbound calls for issues requiring further research and provide timely updates and resolutions • Maintain current knowledge of commercial plans, Medicare coordination of benefits, and group health plan structures • Serve as a compassionate advocate, problem solver, and trusted resource for members • Collaborate with team members and participate in meetings, training, and coaching sessions • Perform administrative tasks and use software to enter data and interact with electronic documents

🎯 Requirements

• At least one year of customer service or benefits experience • Strong listening, empathy, and ability to explain complex topics clearly • Ability to multitask, manage inquiries efficiently, and track critical details • Proficiency with MS Word, Excel, and internal systems • Comfortable handling a high volume of inbound calls while maintaining quality, accuracy, and exceptional customer service • Ability to navigate multiple systems simultaneously while actively listening and responding to member needs • Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments strongly preferred • Private, HIPAA-compliant workspace where confidential information cannot be viewed or overheard • Sufficient desk space for a dual-monitor workstation and related equipment • Professional workspace suitable for webcam use during meetings, training, and coaching • Reliable wired high-speed internet with minimum download speed of 200 Mbps and upload speed of 100 Mbps • Distraction-free environment without excessive background noise • Ability to work in a fully remote, fast-paced, performance-driven environment • Strong concentration, attention to detail, critical thinking, and problem-solving skills • Effective verbal and written communication skills • Ability to perform prolonged sitting, extensive computer use, frequent phone use, fingering, grasping, pulling hand-over-hand, and repetitive motions

🏖️ Benefits

• Work from home opportunity • Comprehensive training and equipment • Thorough onboarding • Ongoing development • Company-provided computer, monitors, keyboard and mouse, headset, webcam, and other required technology and accessories • Competitive hourly pay of $17.00 • Supportive and friendly supervisors and staff • Opportunities for career growth and promotion from within